Public Service Complaints

Report Date

04/04/2022

Case Against

Ceredigion County Council

Subject

Other

Case Reference Number

202107158

Outcome

Early resolution
View Report

Report Date

14/04/2022

Case Against

Cera +

Subject

Care Homes

Case Reference Number

202200102

Outcome

Early resolution

Report Date

25/03/2022

Case Against

Flintshire County Council

Subject

Other

Case Reference Number

202104393

Outcome

Upheld in whole or in part

Report Date

24/03/2022

Case Against

Cardiff Council

Subject

Housing

Case Reference Number

202108089

Outcome

Early resolution

Report Date

17/03/2022

Case Against

Velindre University NHS Trust

Subject

Health

Case Reference Number

202107803

Outcome

Early resolution

Report Date

11/03/2022

Case Against

Ateb Group Ltd

Subject

Other

Case Reference Number

202107554

Outcome

Early resolution

Report Date

11/02/2022

Case Against

Swansea Council

Subject

Other

Case Reference Number

201905269

Outcome

Upheld in whole or in part

Report Date

12/02/2022

Case Against

Cardiff Council

Subject

Education

Case Reference Number

202105614

Outcome

Early resolution

Report Date

17/02/2022

Case Against

Newydd Housing Association

Subject

Housing

Case Reference Number

202106630

Outcome

Early resolution

Report Date

07/02/2022

Case Against

Cardiff Council

Subject

Other

Case Reference Number

202106624

Outcome

Early resolution

Report Date

22/02/2022

Case Against

Ateb Group Ltd

Subject

Other

Case Reference Number

202106423

Outcome

Early resolution

Report Date

29/01/2022

Case Against

Swansea Council

Subject

Complaints Handling

Case Reference Number

202106178

Outcome

Early resolution

Report Date

27/01/2022

Case Against

Conwy County Borough Council

Subject

Other

Case Reference Number

202105152

Outcome

Early resolution

Report Date

14/12/2021

Case Against

Cardiff Council

Subject

Finance and Taxation

Case Reference Number

202105018

Outcome

Early resolution

Report Date

07/12/2021

Case Against

Natural Resources Wales

Subject

Other

Case Reference Number

202103078

Outcome

Early resolution

Report Date

17/12/2021

Case Against

Cardiff Council

Subject

Housing

Case Reference Number

202105801

Outcome

Early resolution

Report Date

09/12/2021

Case Against

Cardiff Council

Subject

Roads and Transport

Case Reference Number

202105561

Outcome

Early resolution

Report Date

23/12/2021

Case Against

North Wales Housing

Subject

Housing

Case Reference Number

202105315

Outcome

Early resolution

Report Date

16/11/2021

Case Against

Swansea Council

Subject

Other

Case Reference Number

202003565

Outcome

Upheld in whole or in part

Report Date

23/11/2021

Case Against

Powys County Council

Subject

Housing

Case Reference Number

202105040

Outcome

Early resolution

Report Date

17/11/2021

Case Against

Powys County Council

Subject

Other

Case Reference Number

202104986

Outcome

Early resolution

Report Date

08/11/2021

Case Against

Cafcass Cymru

Subject

Various Other

Case Reference Number

202104024

Outcome

Early resolution

Report Date

29/10/2021

Case Against

Swansea Council

Subject

Other

Case Reference Number

202002709

Outcome

Upheld in whole or in part

Report Date

15/10/2021

Case Against

Flintshire County Council

Subject

Other

Case Reference Number

202103573

Outcome

Early resolution

Report Date

12/10/2021

Case Against

Cardiff Council

Subject

Various Other

Case Reference Number

202103117

Outcome

Early resolution

Report Date

01/09/2021

Case Against

Cardiff Council

Subject

Various Other

Case Reference Number

202101978

Outcome

Early resolution

Report Date

30/09/2021

Case Against

Cardiff Council

Subject

Other

Case Reference Number

202100014

Outcome

Early resolution

Report Date

21/09/2021

Case Against

Cafcass Cymru

Subject

Various Other

Case Reference Number

202103248

Outcome

Early resolution

Report Date

21/09/2021

Case Against

Flintshire County Council

Subject

Other

Case Reference Number

202102464

Outcome

Early resolution

Report Date

17/08/2021

Case Against

Powys County Council

Subject

School Transport

Case Reference Number

202003331

Outcome

Upheld in whole or in part

Report Date

04/08/2021

Case Against

Cardiff Council

Subject

Roads and Transport

Case Reference Number

202101701

Outcome

Early resolution

Report Date

18/08/2021

Case Against

Newport City Council

Subject

Various Other

Case Reference Number

202101743

Outcome

Early resolution

Report Date

06/08/2021

Case Against

Valleys To Coast Housing

Subject

Other

Case Reference Number

202102113

Outcome

Early resolution

Report Date

26/08/2021

Case Against

Wrexham County Borough Council

Subject

Other

Case Reference Number

202102409

Outcome

Early resolution

Report Date

01/07/2021

Case Against

Gwynedd Council

Subject

Housing

Case Reference Number

202100778

Outcome

Early resolution

Report Date

14/07/2021

Case Against

Cardiff Council

Subject

Housing

Case Reference Number

202100631

Outcome

Early resolution

Report Date

15/07/2021

Case Against

Torfaen County Borough Council

Subject

Other

Case Reference Number

202100613

Outcome

Early resolution

Report Date

18/06/2021

Case Against

Merthyr Valleys Homes

Subject

Housing

Case Reference Number

202006049

Outcome

Early resolution

Report Date

25/06/2021

Case Against

Gwynedd Council

Subject

Housing

Case Reference Number

202100546

Outcome

Early resolution

Report Date

27/05/2021

Case Against

Flintshire County Council

Subject

Safeguarding

Case Reference Number

202000281

Outcome

Upheld in whole or in part

Report Date

17/05/2021

Case Against

Cardiff Council

Subject

Finance and Taxation

Case Reference Number

202100188

Outcome

Early resolution

Report Date

11/05/2021

Case Against

Powys County Council

Subject

Safeguarding

Case Reference Number

202100112

Outcome

Early resolution

Report Date

13/05/2021

Case Against

Ceredigion County Council

Subject

Other

Case Reference Number

202006242

Outcome

Early resolution

Report Date

28/04/2021

Case Against

Neath Port Talbot Council

Subject

Other

Case Reference Number

202005527

Outcome

Early resolution

Report Date

28/04/2021

Case Against

Pembrokeshire County Council

Subject

Housing

Case Reference Number

202100021

Outcome

Early resolution