Rudeness/inconsiderate behaviour/staff attitude
Miss X complained that she had been a subject to hate, abuse,
discrimination and harassment by her neighbours. Miss X also
complained that despite putting a complaint forward to the Association, the Association had not yet responded to her concerns.
The Ombudsman was concerned that Miss X had yet to receive a
response to her concerns and contacted the Association. As an
alternative to an investigation, the Association agreed that it would issue Miss X with a formal response by 13 May 2022. The Ombudsman accepted this as a resolution to Miss X’s complaint.