Vale of Glamorgan Council
Mr X complained that despite making a formal complaint to the Council, the Council failed to provide him with a response to his concerns. The Ombudsman was concerned that Mr X had yet to receive a
response and contacted the Council. As an alternative to an investigation, the Council agreed that it would issue Mr X with an apology letter for the delays, and issue Mr X with a formal response by 30 June 2022. The Ombudsman accepted this as a resolution of Ms X’s complaint.