Report Date


Case Against

Powys County Council


Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Case Reference Number



Early resolution

Miss X complained that she was dissatisfied with recent renovations carried out by the Council and that she had been left with a dangerous kitchen for 2 years. Miss X also complained that despite complaining to the Council, she had yet to receive a response to her concerns.

The Ombudsman was concerned that Miss X had encountered delays in having her kitchen repaired, and was also concerned that she had yet to receive a response from the Council. As an alternative to an investigation, and in settlement of Miss X’s complaint, the Council agreed to issue Miss X with a formal response to her concerns by 3 August 2022 and also provide a timeline for the repairs to be actioned by 3 August 2022.