Report Date


Case Against

Cardiff Council



Case Reference Number



Early resolution

Ms X complained that she had not received a response from the Council following her complaint about her neighbour’s anti-social behaviour.

The Ombudsman found that the Council had failed to provide a complaint response. The Council agreed to complete the following in settlement of Ms X’s complaint by 15 July 2022, as an alternative to the Ombudsman investigating it:

a) Provide Ms X with an apology for the failure to provide regular and meaningful updates

b) Provide an explanation for the delay in providing a complaint response

c) Provide a complaint response.