Below you can find policies and procedures that we use for our internal purposes.
Human Resources Policies
Grievance Policy and Procedure
Recruitment and Selection Policy and Procedure
Performance Support and Development Policy
Anti-Bullying and Harassment Policy
Training and Development Policy
Maternity, Paternity and Adoption Policy
Attendance and Wellbeing Policy
Staff Standards of Conduct Policy
Information Governance Policies
Data Protection Impact Assessment Policy
Information Security Incident Management Policy and Procedure
Financial policies
Other policies
Equality Impact Assessment Policy and Procedure
Adverse Weather and Travel Disruption Policy
Independent Members Payment Procedure
Managing Customer Contact Policy
Managing Customer Contact Policy (Easy Read)
We have an Advisory Panel, an Audit and Risk Assessment Committee and a Management Team to advise and assist the Ombudsman in governance matters. Below are some key internal documents considered by one or more of these groups:
Advisory Panel Review of the Year 2020/21
Advisory Panel Review of the Year 2019/20
Advisory Panel Review of the Year 2018/19
Annual Review of the Advisory Panel 2017/18
Annual Review of the Advisory Panel 2016/17
2020-21 Audit and Risk Assurance Committee Annual Review
2019-20 Audit and Risk Assurance Committee Annual Review
2018-19 Audit and Risk Assurance Committee Annual Review
Audit and Risk Assurance Committee Annual Report 2017/18
Audit and Risk Assurance Committee Annual Report 2016/17
Annual Review of the Advisory Panel 2015-16
Audit and Risk Assurance Committee Annual Report 2015-16