Governance
We have in place an Advisory Panel, Audit & Risk Assurance Committee and a Management Team to advise and assist the Ombudsman in matters of governance. Below are some key internal documents considered by one or more of these groups:
Advisory Panel Review of the Year 2020/21
Advisory Panel Review of the Year 2019/20
Advisory Panel Review of the Year 2018/19
Annual Review of the Advisory Panel 2017/18
Annual Review of the Advisory Panel 2016/17
2020-21 Audit and Risk Assurance Committee Annual Review
2019-20 Audit and Risk Assurance Committee Annual Review
2018-19 Audit and Risk Assurance Committee Annual Review
Audit and Risk Assurance Committee Annual Report 2017/18
Audit and Risk Assurance Committee Annual Report 2016/17
Annual Review of the Advisory Panel 2015-16
Audit and Risk Assurance Committee Annual Report 2015-16
Internal Policies and Procedures
Below you can find policies and procedures that we use for our internal purposes:
Adverse Weather and Travel Disruption Policy
Anti-Bullying and Harassment Policy
Data Protection Impact Assessment Policy
Equality Impact Assessment Policy and Procedure
Grievance Policy and Procedure
Independent Members Payment Procedure
Information Security Incident Management Policy and Procedure
Managing Customer Contact Policy
Managing Customer Contact Policy (Easy Read)
Maternity, Paternity and Adoption Policy
Performance Review and Development Process
Recruitment and Selection Policy and Procedure
Staff Standards of Conduct Policy