Policies and Procedures

Governance

The Public Services Ombudsman for Wales has an Advisory Panel, Audit & Risk Assurance Committee and a Management Team to advise and assist him in matters of governance. Below are some key internal documents considered by one or more of these groups:

Advisory Panel Review of the Year 2020/21

Advisory Panel Review of the Year 2019/20

Advisory Panel Review of the Year 2018/19

Annual Review of the Advisory Panel 2017/18

Annual Review of the Advisory Panel 2016/17

2020-21 Audit and Risk Assurance Committee Annual Review

2019-20 Audit and Risk Assurance Committee Annual Review

2018-19 Audit and Risk Assurance Committee Annual Review

Audit and Risk Assurance Committee Annual Report 2017/18

Audit and Risk Assurance Committee Annual Report 2016/17

Annual Review of the Advisory Panel 2015-16

Audit and Risk Assurance Committee Annual Report 2015-16

Strategic Operational Plan 2015 16 – Monitoring Report – End of Year Position

Operational Plan for 2017-18

Operational Plan 2016-17

Internal Policies and Procedures

The following policies and procedures are ones that we use for our internal purposes at the office of the Public Services Ombudsman for Wales:

Adverse Weather and Travel Disruption Policy

Anti-Bullying and Harassment Policy

Attendance and Absence Policy

Business Continuity Plan

Financial Policies

Disciplinary Policy

Data Protection Impact Assessment Policy

Data Protection Policy

Employment Reference Policy

Equality Impact Assessment Policy & Procedure

Equality Policy 

Grievance Policy & Procedure 

Health and Safety Policy

Information Security Incident Management Policy and Procedure

Information Security Policy

Managing Customer Contact Policy

Managing Customer Contact Policy (Easy Read)

Maternity, Paternity and Adoption Policy 

Menopause Policy

Organisational Change Policy

Performance Management Policy

Performance Review and Development Process 

Probation Policy

Procurement Policy

PSOW Service Standards 

Records Management Policy

Record Retention Schedule

Recruitment and Selection Policy and Procedure

Risk Management Policy

Staff Standards of Conduct Policy

Training and Development Policy

Travel and Subsistence Policy

Flexible Working Policy

Wellbeing Strategy

Whistleblowing Policy