Governance
The Public Services Ombudsman for Wales has an Advisory Panel, Audit & Risk Assurance Committee and a Management Team to advise and assist him in matters of governance. Below are some key internal documents considered by one or more of these groups:
Advisory Panel Review of the Year 2020/21
Advisory Panel Review of the Year 2019/20
Advisory Panel Review of the Year 2018/19
Annual Review of the Advisory Panel 2017/18
Annual Review of the Advisory Panel 2016/17
2020-21 Audit and Risk Assurance Committee Annual Review
2019-20 Audit and Risk Assurance Committee Annual Review
2018-19 Audit and Risk Assurance Committee Annual Review
Audit and Risk Assurance Committee Annual Report 2017/18
Audit and Risk Assurance Committee Annual Report 2016/17
Annual Review of the Advisory Panel 2015-16
Audit and Risk Assurance Committee Annual Report 2015-16
Strategic Operational Plan 2015 16 – Monitoring Report – End of Year Position
Internal Policies and Procedures
The following policies and procedures are ones that we use for our internal purposes at the office of the Public Services Ombudsman for Wales:
Adverse Weather and Travel Disruption Policy
Anti-Bullying and Harassment Policy
Data Protection Impact Assessment Policy
Equality Impact Assessment Policy & Procedure
Information Security Incident Management Policy and Procedure
Managing Customer Contact Policy
Managing Customer Contact Policy (Easy Read)
Maternity, Paternity and Adoption Policy
Performance Review and Development Process
Recruitment and Selection Policy and Procedure
Staff Standards of Conduct Policy