Policies and procedures

Below you can find some of the policies and procedures that we use for our internal purposes. If you would like to see any policies not included below, please contact policycontrol@ombudsman.wales.

Recruitment and Selection Policy and Procedure

Whistleblowing Policy

Employment Reference Policy

Staff Standards of Conduct Policy

Cookies Policy

Equality Policy

Social Media Use Policy

Managing Customer Contact Policy

Managing Customer Contact Policy (Easy Read)

Data Protection Policy

Information Security Policy

Records Management Policy