Policies and Procedures

Policies and Internal Procedures

Below you can find policies and procedures that we use for our internal purposes.

Human Resources Policies

Grievance Policy and Procedure

Recruitment and Selection Policy and Procedure

Performance Support and Development Policy

Whistleblowing Policy

Probation Policy

Disciplinary Policy

Employment Reference Policy

Anti-Bullying and Harassment Policy

Training and Development Policy

Maternity, Paternity and Adoption Policy 

Menopause Policy

Flexi Time and Leave Policy

Attendance and Wellbeing Policy

Performance Management Policy

Staff Standards of Conduct Policy

Travel and Subsistence Policy

Wellbeing Strategy

Information Governance Policies

Data Protection Impact Assessment Policy

Information Security Policy

Data Protection Policy

Cookies Policy

Information Security Incident Management Policy and Procedure

Record Retention Schedule

Records Management Policy

Financial policies

Financial Policies

Procurement Policy

Anti-Fraud Policy

Other policies

Equality Policy 

Equality Impact Assessment Policy and Procedure

Adverse Weather and Travel Disruption Policy

Health and Safety Policy

Twitter Use Policy

Independent Members Payment Procedure

Managing Customer Contact Policy

Managing Customer Contact Policy (Easy Read)

Organisational Change Policy

Risk Management Policy

Governance

We have an Advisory Panel, an Audit and Risk Assessment Committee and a Management Team to advise and assist the Ombudsman in governance matters. Below are some key internal documents considered by one or more of these groups:

Advisory Panel Review of the Year 2020/21

Advisory Panel Review of the Year 2019/20

Advisory Panel Review of the Year 2018/19

Annual Review of the Advisory Panel 2017/18

Annual Review of the Advisory Panel 2016/17

2020-21 Audit and Risk Assurance Committee Annual Review

2019-20 Audit and Risk Assurance Committee Annual Review

2018-19 Audit and Risk Assurance Committee Annual Review

Audit and Risk Assurance Committee Annual Report 2017/18

Audit and Risk Assurance Committee Annual Report 2016/17

Annual Review of the Advisory Panel 2015-16

Audit and Risk Assurance Committee Annual Report 2015-16