Report Date

08/05/2021

Case Against

A GP Practice in the area of Swansea Bay University Health Board

Subject

Health

Case Reference Number

202102613

Outcome

Early resolution

Mrs X complained that a GP Practice in the area of Swansea Bay University Health Board (“the Practice”) had failed to provide a written response to her formal complaint in accordance with the Putting Things Right Regulations 2011.

Following discussions with the Ombudsman, the Practice agreed to meet with Mrs X and her advocate to fully explain the reasons why it had not formally responded and to discuss her concerns. Following this, it agreed to provide a formal written response in accordance with Putting Things Right.