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Health : GP Practice in the area of Swansea Bay University Health Board

Report date

05/08/2021

Subject

Health

Outcome

Early resolution

Case ref number

202102613

Report type

Early resolution

Relevant body

GP Practice in the area of Swansea Bay University Health Board

Mrs X complained that a GP Practice in the area of Swansea Bay University Health Board (“the Practice”) had failed to provide a written response to her formal complaint in accordance with the Putting Things Right Regulations 2011.

Following discussions with the Ombudsman, the Practice agreed to meet with Mrs X and her advocate to fully explain the reasons why it had not formally responded and to discuss her concerns. Following this, it agreed to provide a formal written response in accordance with Putting Things Right.

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