Report Date


Case Against

Betsi Cadwaladr University Health Board


Clinical treatment in hospital

Case Reference Number



Early resolution

Mr X complained that despite putting a formal complaint forward to the Health Board in October 2021, the Health Board had yet to respond to his concerns.

The Ombudsman was concerned that Mr X had yet to receive a
response to his concerns and contacted the Health Board. As an
alternative to an investigation, the Health Board agreed to provide Mr X with an apology letter for the delays he has encountered by 31 May 2022, and to also issue a written response to his concerns by 30 June
2022. The Ombudsman accepted this as a resolution to Mr X’s