Clinical treatment in hospital : Hywel Dda University Health Board
Report date
06/04/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202107067
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Ms X complained that the Health Board failed to respond to her correspondence dated 3 February2021 and 6 July 2021.
Following an investigation by the Health Board, Ms X provided additional information which the Health Board said it would review.
The Ombudsman identified delays in responding to Ms X. The Health Board agreed to apologise to her for the delay in responding and for the lack of communication in the case. It also agreed to issue a response no later than 30 April 2022.