Report Date


Case Against

Hywel Dda University Health Board


Clinical treatment in hospital

Case Reference Number



Early resolution

Ms X complained that the Health Board failed to respond to her correspondence dated 3 February2021 and 6 July 2021.

Following an investigation by the Health Board, Ms X provided additional information which the Health Board said it would review.

The Ombudsman identified delays in responding to Ms X. The Health Board agreed to apologise to her for the delay in responding and for the lack of communication in the case. It also agreed to issue a response no later than 30 April 2022.