Report Date


Case Against



Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Case Reference Number



Early resolution

Mr X complained that the Association had failed to move the extractor fan on his landing into the bathroom. Having no extractor fan in the bathroom had caused damp.

The Association acknowledged to the Ombudsman that it did not install a new extractor fan in a timely manner. It should have also communicated with Mr X more effectively. The Association therefore agreed to apologise to Mr X and pay £100 in recognition of its shortcomings, within 1 month. The Ombudsman considered this to be an acceptable resolution as an alternative to an investigation.