Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Trivallis
Report date
02/03/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202106785
Report type
Early resolution
Relevant body
Trivallis
Mr X complained that the Association had failed to move the extractor fan on his landing into the bathroom. Having no extractor fan in the bathroom had caused damp.
The Association acknowledged to the Ombudsman that it did not install a new extractor fan in a timely manner. It should have also communicated with Mr X more effectively. The Association therefore agreed to apologise to Mr X and pay £100 in recognition of its shortcomings, within 1 month. The Ombudsman considered this to be an acceptable resolution as an alternative to an investigation.