The Ombudsman found that the concerns were investigated and responded to by the Health Board. The Health Board’s response stated that the Dental Practice had apologised to Mr X, but he said it had not.
Following contact from the Ombudsman’s office, the Dental Practice agreed, and immediately took action, to formally write to Mr X to offer its apologies directly to him.
The Ombudsman was satisfied that a direct apology had been provided and complaint was therefore resolved.
