Report Date

14/09/2022

Case Against

A Dental Practice in the area of Aneurin Bevan University Health Board

Subject

Clinical treatment outside hospital; Dentist

Case Reference Number

202203142

Outcome

Early resolution

The Ombudsman found that the concerns were investigated and responded to by the Health Board. The Health Board’s response stated that the Dental Practice had apologised to Mr X, but he said it had not.
Following contact from the Ombudsman’s office, the Dental Practice agreed, and immediately took action, to formally write to Mr X to offer its apologies directly to him.
The Ombudsman was satisfied that a direct apology had been provided and complaint was therefore resolved.