Report Date


Case Against

Swansea Council



Case Reference Number



Early resolution

Ms X complained that the Council failed to take action and resolve issues she had with mould in her home. The complaint was first formally raised with the Council in March 2022 but at the time of approaching the Ombudsman she had not received a response.
The Ombudsman was concerned that the Council had not issued a Stage 1 response. The Council offered to escalate the matter to Stage 2 and agreed to write to Ms X with an apology and to confirm the escalation by 7 June 2022.