Report Date


Case Against

A GP Practice in the area of Cardiff & Vale University Health Board


Clinical treatment outside hospital; GP

Case Reference Number



Early resolution

Mr X complained that despite putting a complaint to his GP regarding issues with his prescription, he had yet to receive a response or resolution to his complaint.

The Ombudsman was concerned that Mr X had yet to receive a response from the GP and therefore contacted the GP. As an alternative to an investigation, the GP agreed that it would apologise to Mr X for the delays in responding to his concerns and issue him with a formal written response by 8 August 2022. The Ombudsman accepted this as a resolution to Mr X’s complaint.