Mrs X complained to Aneurin Bevan University Health Board (āthe Health Boardā) about the care and treatment provided to her late mother. She sent her letter of complaint in November 2020. Mrs X complained to the Ombudsman that the Health Board had failed to provide a response.
Following discussion with the Ombudsman, the Health Board agreed to provide a written response to Mrs X, including an apology and explanation for the delay. The Health Board agreed to do so within 10 working days of the Ombudsmanās decision.