Mr X complained about outstanding repair works at his home.
The Ombudsman decided that the Association should contact Mr X (by 18 May) to arrange to attend his home with nominated contractors to carry out an inspection to determine what repair works needed to be undertaken and agree a time frame for their completion. The Association provisionally proposed the visit take place on 20 May.
The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.