Report Date


Case Against

Flintshire County Council



Case Reference Number



Early resolution

Mrs C complained about a social worker from Flintshire Council who had been involved with her family in 2020. Mrs C said that the social worker was rude to her and her family, asked questions that were not relevant to what was being considered, and made mistakes in her report. Mrs C said that when her case progressed to a conference she was told that she only needed educational support for her son and the involvement of social services was not necessary.

The Ombudsman found that while the Council had responded to Mrs C’s concerns when she made them in 2020, there were some issues she had raised to the Ombudsman that the Council had not considered. The Council agreed that it could have been clearer in explaining to Mrs C how to progress her complaint if she was unhappy with the response. The Council agreed to respond to Mrs C addressing her outstanding concerns within 20 working days.