Our phone line is open from 10am-12:30pm and 1:30pm-4pm.
We record our calls (telephone and other audio/video calls), as we find that it can be useful to listen again to conversations, to help us understand what we have been told. Calls are recorded and stored on our own systems
For further information on accessibility please click here.
If your enquiry is an emergency, we advise that the Ombudsman does not respond to emergency enquiries and you will need to contact the relevant authorities.
The Ombudsman will respond to your enquiry as soon as possible, but within 5 working days.
Please check your ‘junk’ folder if you are expecting an email from us. We recommend adding our email address to your safe senders list to ensure you receive our emails.
Feel free to email us at:email@example.com
Please contact us using the form below