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Contact Us

Our phone line is open from 10am-12:30pm and 1:30pm-4pm.

We record our calls (telephone and other audio/video calls), as we find that it can be useful to listen again to conversations, to help us understand what we have been told. Calls are recorded and stored on our own systems

For further information on accessibility please click here.

If your enquiry is an emergency, we advise that the Ombudsman does not respond to emergency enquiries and you will need to contact the relevant authorities.

The Ombudsman will respond to your enquiry as soon as possible, but within 5 working days.

Please check your ‘junk’ folder if you are expecting an email from us. We recommend adding our email address to your safe senders list to ensure you receive our emails.

Feel free to email us at:

ask@ombudsman.wales
Enquiry Form

Please contact us using the form below

Address
Public Services Ombudsman for Wales
1 Ffordd yr Hen Gae
Pencoed
CF35 5LJ
Telephone
0300 790 0203
Fax
(01656) 641199