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In line with all public services in Wales, the Public Services Ombudsman for Wales is closely monitoring the ongoing situation regarding Coronavirus (COVID-19) and managing the impact on our organisation, as well as on the key public services we work with. We recognise that many people are more reliant than ever on public services as a result of this crisis. It is important that we continue our signposting service which directs vulnerable or isolated individuals to services which can provide them with support at this difficult time. That is why we continue to provide our service, but we will remain flexible and responsive to the needs of public service providers, who face unprecedented pressures at this time. For further information, including operational arrangements, please visit our news and blog section on our homepage.