Ms X complained that the Councilhad not provided her with a response to her complaint and it had not respondedto her further follow up communication.
The Ombudsman wasconcerned that Ms X had not received a formal response to her complaint and that she had been inconvenienced by the Council’sactions. He decided to settle the complaint without aninvestigation.
The Ombudsman soughtand gained the Council’s agreement to:
· ProvideMs X with an apology for the delay in responding to her complaint
· ProvideMs X with an explanation for the delay
· ProvideMs X with a complaint response
· ProvideMs X with a redress payment of £125 in recognition of the time and troubletaken in making her complaint and the delays she has experienced.
TheCouncil agreed to carry out these actions within 2 weeks.