Report Date


Case Against

A GP Practice in the area of Swansea Bay University Health Board



Case Reference Number



Early resolution

Professor X complained that she had not been able to book an appointment at the Surgery for her partner, and had not received a response to her complaint.

The Ombudsman was concerned about delays Professor X had experienced, that she had not received a response to her complaint, and had therefore been inconvenienced by the Surgery’s actions. She decided to settle the complain without an investigation.

The Ombudsman sought and gained the Surgery’s agreement to:

• Provide Professor X with an apology for the delay in responding to her complaint
• Provide Professor X with an explanation for the delay
• Provide Professor X with a complaint response by 13 May 2022

4 May 2022