Report Date


Case Against

Cardiff and Vale University Health Board


Adult Mental Health

Case Reference Number



Early resolution

Mr X complained that he was detained in Hospital, when he should not have been, for 5 weeks. Mr X also complained that, as a result of being detained incorrectly, he has encountered health issues.

The Ombudsman was concerned that Mr X had yet to receive a formal response to his concerns from the Health Board and therefore contacted the Health Board. As a resolution to Mr X’s complaint, the Health Board agreed to issue Mr X with an apology letter for the delays in responding to his concerns, by 30 July 2022. The Health Board also agreed that it would issue Mr X with a formal response by 9 September 2022. The Ombudsman accepted this as a resolution to Mr X’s complaint.