Report Date


Case Against

Cynon Taf Community Housing Group


Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Case Reference Number



Early resolution

Miss Y complained that Cynon Taf Housing Group (“the Housing Association”) failed to carry out works to her property which it had previously agreed. She explained that she suffered with medical conditions and the damp, cold and mouldy conditions of the property caused her health to deteriorate.

The Ombudsman decided that the Housing Association had caused delay in carrying out the works. He decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Housing Association’s agreement to carry out works which it had agreed with Miss Y, to be completed within 10 days. Also to offer Miss Y the sum of £1,500 as compensation for items which had been damaged and for the distress that she and her family experienced.