Report Date


Case Against

Powys County Council


Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Case Reference Number



Early resolution

Ms A complained that damage was caused to her home whilst sub-contractors were fitting new windows to her Council property. The Council had referred her to the sub-contractor to attempt to resolve her dispute, which had failed.
The Ombudsman considered that the Council, being her landlord, were responsible for representing and negotiating a resolution to the damage claim with the sub-contractor.
The Ombudsman contacted the Council and it agreed to:
1) Arrange to visit to Ms A’s home and examine the damage.
2) Contact the sub-contractor to negotiate an acceptable resolution for the damage caused.
I understand that the Council has already undertaken this process and that it is awaiting a response from the sub-contractor. The Ombudsman believes that the action by the Council resolves Mrs A’s complaint.