Public Service Complaints

Report Date

06/30/2022

Case Against

Gwynedd Council

Subject

Other

Case Reference Number

202107777

Outcome

Early resolution

Report Date

06/22/2022

Case Against

Velindre University NHS Trust

Subject

Health

Case Reference Number

202101792

Outcome

Upheld in whole or in part

Report Date

06/23/2022

Case Against

Powys County Council

Subject

Education

Case Reference Number

202201344

Outcome

Early resolution

Report Date

06/01/2022

Case Against

Vale of Glamorgan Council

Subject

Other

Case Reference Number

202200881

Outcome

Early resolution

Report Date

06/09/2022

Case Against

Cartrefi Conwy

Subject

Housing

Case Reference Number

202200816

Outcome

Early resolution

Report Date

05/31/2022

Case Against

North Wales Housing

Subject

Housing

Case Reference Number

202200029

Outcome

Early resolution

Report Date

05/09/2022

Case Against

Ceredigion County Council

Subject

Other

Case Reference Number

202108019

Outcome

Early resolution

Report Date

05/06/2022

Case Against

Taff Housing Association

Subject

Housing

Case Reference Number

202107204

Outcome

Early resolution

Report Date

05/27/2022

Case Against

Swansea Council

Subject

Housing

Case Reference Number

202200699

Outcome

Early resolution

Report Date

04/07/2022

Case Against

Cardiff Council

Subject

Housing

Case Reference Number

202104122

Outcome

Early resolution

Report Date

04/25/2022

Case Against

Taff Housing Association

Subject

Housing

Case Reference Number

202108122

Outcome

Early resolution

Report Date

04/19/2022

Case Against

Vale of Glamorgan Council

Subject

Housing

Case Reference Number

202107941

Outcome

Early resolution

Report Date

04/04/2022

Case Against

Ceredigion County Council

Subject

Other

Case Reference Number

202107158

Outcome

Early resolution
View Report

Report Date

04/14/2022

Case Against

Cera +

Subject

Care Homes

Case Reference Number

202200102

Outcome

Early resolution

Report Date

03/25/2022

Case Against

Flintshire County Council

Subject

Other

Case Reference Number

202104393

Outcome

Upheld in whole or in part

Report Date

03/24/2022

Case Against

Cardiff Council

Subject

Housing

Case Reference Number

202108089

Outcome

Early resolution

Report Date

03/17/2022

Case Against

Velindre University NHS Trust

Subject

Health

Case Reference Number

202107803

Outcome

Early resolution

Report Date

03/11/2022

Case Against

Ateb Group Ltd

Subject

Other

Case Reference Number

202107554

Outcome

Early resolution

Report Date

02/11/2022

Case Against

Swansea Council

Subject

Other

Case Reference Number

201905269

Outcome

Upheld in whole or in part

Report Date

02/12/2022

Case Against

Cardiff Council

Subject

Education

Case Reference Number

202105614

Outcome

Early resolution

Report Date

02/17/2022

Case Against

Newydd Housing Association

Subject

Housing

Case Reference Number

202106630

Outcome

Early resolution

Report Date

02/07/2022

Case Against

Cardiff Council

Subject

Other

Case Reference Number

202106624

Outcome

Early resolution

Report Date

02/22/2022

Case Against

Ateb Group Ltd

Subject

Other

Case Reference Number

202106423

Outcome

Early resolution

Report Date

01/29/2022

Case Against

Swansea Council

Subject

Complaints Handling

Case Reference Number

202106178

Outcome

Early resolution

Report Date

01/27/2022

Case Against

Conwy County Borough Council

Subject

Other

Case Reference Number

202105152

Outcome

Early resolution

Report Date

12/14/2021

Case Against

Cardiff Council

Subject

Finance and Taxation

Case Reference Number

202105018

Outcome

Early resolution

Report Date

12/07/2021

Case Against

Natural Resources Wales

Subject

Other

Case Reference Number

202103078

Outcome

Early resolution

Report Date

12/17/2021

Case Against

Cardiff Council

Subject

Housing

Case Reference Number

202105801

Outcome

Early resolution

Report Date

12/09/2021

Case Against

Cardiff Council

Subject

Roads and Transport

Case Reference Number

202105561

Outcome

Early resolution

Report Date

12/23/2021

Case Against

North Wales Housing

Subject

Housing

Case Reference Number

202105315

Outcome

Early resolution

Report Date

11/16/2021

Case Against

Swansea Council

Subject

Other

Case Reference Number

202003565

Outcome

Upheld in whole or in part

Report Date

11/23/2021

Case Against

Powys County Council

Subject

Housing

Case Reference Number

202105040

Outcome

Early resolution

Report Date

11/17/2021

Case Against

Powys County Council

Subject

Other

Case Reference Number

202104986

Outcome

Early resolution

Report Date

11/08/2021

Case Against

Cafcass Cymru

Subject

Various Other

Case Reference Number

202104024

Outcome

Early resolution

Report Date

10/29/2021

Case Against

Swansea Council

Subject

Other

Case Reference Number

202002709

Outcome

Upheld in whole or in part

Report Date

10/15/2021

Case Against

Flintshire County Council

Subject

Other

Case Reference Number

202103573

Outcome

Early resolution

Report Date

10/12/2021

Case Against

Cardiff Council

Subject

Various Other

Case Reference Number

202103117

Outcome

Early resolution

Report Date

09/01/2021

Case Against

Cardiff Council

Subject

Various Other

Case Reference Number

202101978

Outcome

Early resolution

Report Date

09/30/2021

Case Against

Cardiff Council

Subject

Other

Case Reference Number

202100014

Outcome

Early resolution

Report Date

09/21/2021

Case Against

Cafcass Cymru

Subject

Various Other

Case Reference Number

202103248

Outcome

Early resolution

Report Date

09/21/2021

Case Against

Flintshire County Council

Subject

Other

Case Reference Number

202102464

Outcome

Early resolution

Report Date

08/17/2021

Case Against

Powys County Council

Subject

School Transport

Case Reference Number

202003331

Outcome

Upheld in whole or in part

Report Date

08/04/2021

Case Against

Cardiff Council

Subject

Roads and Transport

Case Reference Number

202101701

Outcome

Early resolution

Report Date

08/18/2021

Case Against

Newport City Council

Subject

Various Other

Case Reference Number

202101743

Outcome

Early resolution

Report Date

08/06/2021

Case Against

Valleys To Coast Housing

Subject

Other

Case Reference Number

202102113

Outcome

Early resolution

Report Date

08/26/2021

Case Against

Wrexham County Borough Council

Subject

Other

Case Reference Number

202102409

Outcome

Early resolution

Report Date

07/01/2021

Case Against

Gwynedd Council

Subject

Housing

Case Reference Number

202100778

Outcome

Early resolution

Report Date

07/14/2021

Case Against

Cardiff Council

Subject

Housing

Case Reference Number

202100631

Outcome

Early resolution

Report Date

07/15/2021

Case Against

Torfaen County Borough Council

Subject

Other

Case Reference Number

202100613

Outcome

Early resolution

Report Date

06/18/2021

Case Against

Merthyr Valleys Homes

Subject

Housing

Case Reference Number

202006049

Outcome

Early resolution

Report Date

06/25/2021

Case Against

Gwynedd Council

Subject

Housing

Case Reference Number

202100546

Outcome

Early resolution

Report Date

05/27/2021

Case Against

Flintshire County Council

Subject

Safeguarding

Case Reference Number

202000281

Outcome

Upheld in whole or in part

Report Date

05/17/2021

Case Against

Cardiff Council

Subject

Finance and Taxation

Case Reference Number

202100188

Outcome

Early resolution

Report Date

05/11/2021

Case Against

Powys County Council

Subject

Safeguarding

Case Reference Number

202100112

Outcome

Early resolution

Report Date

05/13/2021

Case Against

Ceredigion County Council

Subject

Other

Case Reference Number

202006242

Outcome

Early resolution

Report Date

04/20/2021

Case Against

A GP or, a former GP in the area of Cardiff & Vale University Health Board

Subject

Clinical treatment outside hospital

Case Reference Number

202005308

Outcome

Early resolution

Report Date

04/28/2021

Case Against

Neath Port Talbot Council

Subject

Other

Case Reference Number

202005527

Outcome

Early resolution

Report Date

04/28/2021

Case Against

Pembrokeshire County Council

Subject

Housing

Case Reference Number

202100021

Outcome

Early resolution