Ms Y complained that she had not had a response from Hywel Dda University Health Board (“the Health Board”) to her complaint, and that she had not received a telephone call as promised to discuss her concerns.
The Health Board confirmed that Ms Y’s complaint had not been progressed as agreed. The Health Board agreed to take the following actions to resolve the matter:
• A response to Ms Y’s complaint to be issued within 4 weeks.
• Apologise to Ms Y for the delays.
• Make a payment of £150 for the failure to follow up the concerns raised.