Newport City Council
Mr X complained that the Council’s Trading Standards team ceased an investigation into a trader from whom he had purchased a van. Mr X stated that he had evidence which contradicted the Council’s statement that the Trader was no longer trading. He therefore complained that the Trading Standards team should resume the investigation.
Following discussion with the Ombudsman, the Council agreed to consider the evidence which Mr X had collated and confirm whether it would cause the Trading Standards team to resume an investigation. The Council agreed to provide a formal written response to Mr X within 30 working days of the Ombudsman’s decision.