Health : A GP Practice in the area of Cardiff and Vale University Health Board
Report date
26/11/2021
Subject
Health
Outcome
Early resolution
Case ref number
202105659
Report type
Early resolution
Relevant body
A GP Practice in the area of Cardiff and Vale University Health Board
Mrs H complained that a GP Practice (“the Practice”) in the area of the
Cardiff and Vale University Health Board had failed to acknowledge or respond to her complaint which she had made to it by email in early October 2021.
In settlement of Mrs H’s complaint, the Practice agreed to complete the following actions within 6 weeks of the Ombudsman’s decision:
a) Apologise to Mrs H for failing to acknowledge or respond to her complaint.
b) Provide its complaint response to Mrs H.
c) Pay Mrs H £25 for her time and trouble in making her complaint to the Ombudsman.