Report Date


Case Against

Hywel Dda University Health Board



Case Reference Number



Early resolution

Mr X complained about events which led to his mother contracting COVID-19 during a hospital admission. He also complained about poor communication with him and his family, particularly surrounding the decision not to ventilate his mother.

The Ombudsman found that the Health Board had not provided a comprehensive response to the complaint about hospital-acquired COVID-19 and had not had the opportunity to specifically address the concerns raised regarding ventilation.

The Health Board agreed to, within 30 working days, provide a written response to Mr X which covered both issues. The Ombudsman considered this to be an appropriate resolution to the complaint and did not investigate.