Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Mr X complained to the Ombudsman about damage that was caused to his property as a result of a leak which occurred from the property above his. The Council’s insurers refused his claim for compensation on the basis that no negligence existed.
In considering the complaint, the Ombudsman noted that the Council had not considered Mr X’s concerns through its complaints procedure.
Following discussions with the Ombudsman, the Council agreed that within 30 working days, it would provide Mr X with a written complaint response.