Bridgend County Borough Council
Mr X complained that, despite several requests, the Council failed to provide requested information to him. Mr X also complained that the Council failed to respond in a timely manner following a complaint being made n May 2022.
Although the context of Mr X’s complaint was out of the Ombudsman’s jurisdiction and related to car parking issues, the Ombudsman was concerned that Mr X was yet to receive a response from the Council. As an alternative to an investigation, the Ombudsman contacted the Council and it agreed to respond to Mr X’s concerns by 31 August 2022. The Ombudsman accepted this as a resolution to Mr X’s complaint.