Report Date


Case Against

A Nursing Home in the area of Swansea Bay University Health Board


Various Other

Case Reference Number



Early resolution

MrsX complained that despite her requests, the Nursing Home had failed to arrangea face-to-face meeting with her to address her outstanding concerns about thecare provided to her parents when they resided at the Nursing Home.

In considering the complaint, the Ombudsman was concernedthat a meeting had not taken place despite assurances that a meeting would befacilitated once Covid-19 restrictions had been lifted. In making enquiries with the Nursing Home, theOmbudsman was informed that the Nursing Home was in the process of beingdissolved and therefore a meeting would now be unfeasible.

In view of the situation, the Ombudsman asked the Nursing Home,upon receipt of Mrs X’s outstanding questions, to provide a written responsewithin 1 month.