Clinical treatment outside hospital : A GP Practice in the area of Aneurin Bevan University Health Board

Miss A complained about the Practice’s management of her leg condition, issues with her prescriptions, and the way it dealt with her complaint about these matters.

The Ombudsman found that the Practice had met with Miss A about her complaint, but it had not provided Miss A with a full and comprehensive written final complaint response in accordance with the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations.

Following contact from the Ombudsman, the Practice voluntarily held a further meeting with Miss A to discuss her complaint and it subsequently provided her with a written complaint response to the issues raised in her complaint. The Ombudsman considered the action taken by the Practice was reasonable and resolved the complaint.