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We are committed to making our service, including our website, accessible to everyone.

It is our aim that this website meets or exceeds the provisions of the World Wide Web Consortium Conformance Level AA. You can read more about these standards at www.w3c.org.

Text

If you find that the text on our site appears either too large or too small, you can adjust it. You can do this either by using the text resize tool – Simply click on one of the smaller A’s to reduce the text size or the largest one to increase it. or through your web browser controls.  Different browsers, have different methods for changing these settings, so you will need to consult the ‘Help’ section on your browser to find out how to do this.

Browser compatibility

Our site is built to work with up to date versions of all popular web browsers, such as Internet Explorer, Firefox, Google Chrome, Opera and Safari.

PDF files

To view and print Portable Document Format (PDF) files, you will need appropriate software such as the free Adobe Reader software. If you don’t have Adobe Reader, you can download it from www.adobe.com.

 

SignVideo

If you use BSL, you can use our free SignVideo interpreting service to talk to us (available from 8am -6pm, Monday to Friday).

Before you can use SignVideo BSL Live please ensure you meet these basic requirements:

  • iOS devices (8 or above); Android devices (4.4 or above); PC (i3 or above) or Mac with a webcam
  • IE9-11 or Firefox for Windows, Safari for Mac
  • Bandwidth of at least 256 kbp/s for upload and download (348 kbp/s recommended)

If this is the first time you’ve used this service, you will need to download a one-off Live plug-in. This is special software that ensures the video quality is good and your call is secure

Click here to connect to SignVideo (please note if you are using Internet Explorer and the link does not appear to be working you will need to right-click on the icon and then choose ‘open link’). Once you are connected to a SignVideo interpreter tell them you are calling the Public Services Ombudsman for Wales. You will then be connected and can start your conversation in BSL.

Further help using this site

If you have any difficulties using our website – or have any suggestions for improvements – please contact us here

 

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