Report Date


Case Against

Aneurin Bevan University Health Board


Clinical treatment in hospital

Case Reference Number



Early resolution

Mr X complained that despite a number of communications with the Health Board, he had not yet received an acknowledgement or response to his complaint.

The Ombudsman was concerned that Mr X had not yet received a response from the Health Board and contacted the Health Board. As an alternative to an investigation, the Health Board agreed to provide Mr X with a formal response by 30 June 2022. The Ombudsman accepted this as a resolution of Mr X’s complaint.