Independent Health Providers : Ceredigion County Council
Report date
23/03/2022
Subject
Independent Health Providers
Outcome
Early resolution
Case ref number
202107539
Report type
Early resolution
Relevant body
Ceredigion County Council
Ms X complained that the Council had failed to investigate and respond to her complaint about an increase in nursing home fees.
In considering the complaint, the Ombudsman was concerned that the Council had not responded to Ms X despite informing her in August 2021 that enquiries were being made. As an alternative to an investigation, the Ombudsman asked the Council to complete the following in settlement of Ms X’s complaint:
By 21 April 2022,
a) Provide Ms X with an apology for failing to respond
b) Provide Ms X with a full response to her email