Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Mr X complained about issues in relation to a boundary wall between his property and a neighbouring property that is owned by the Association.
In considering the complaint, the Ombudsman was concerned that Mr X had been inconvenienced by the Association’s actions.
The Association advised that they had previously dealt with Mr X’s complaint informally. The Association agreed to undertake the following in settlement of Mr X’s complaint:
• Provide Mr X with a formal stage 1 complaint response.
The Association agreed to undertake the above action within 4 weeks.