Report Date


Case Against

Hywel Dda University Health Board


Clinical treatment in hospital

Case Reference Number



Early resolution

Ms X complained about the poor care and treatment that had been provided by the Health Board, and said she had not received a response to her complaint made in January 2021.

In considering the complaint, the Ombudsman was concerned that there had been significant delays and Ms X had been inconvenienced by the organisation’s actions. The Ombudsman decided to settle the matter without an investigation and in settlement of the complaint the Health Board agreed to,

By 10 December 2021

a) Provide Ms X with a complaint response

b) Provide Ms X with an ex-gratia payment of £250.00 in recognition of the delays and poor communication