Mr X complained that the Council did not respond to his complaint regarding a Social Services matter.
The Ombudsman decided that the Council should arrange a virtual meeting between Mr X and its Operational Manager (by 8 July) to discuss the details of his complaint. It should then provide Mr X with a substantive written response to address his complaint (within 3 weeks of the meeting).
The Council agreed to complete the above actions in settlement of the complaint. The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.