Adult Social Services
Powys County Council
Mr X complained that Powys County Council (“the Council”) had refused to progress his complaint to stage 2 of the Social Services complaints procedure.
The Ombudsman was concerned that based on the current information, the Council had decided a stage 2 investigation could not be progressed. In making enquiries with Mr X and the Council, he decided to settle the complaint without investigation.
In settlement of the complaint, the Council agreed to complete a stage 2 investigation by 4 October 2021.