Report Date


Case Against

Welsh Ambulance Services NHS Trust


Ambulance Services

Case Reference Number



Not Upheld

Miss K complained about the delay Mr Q endured on 24 January 2019 waiting for an ambulance. Miss K said that the call was categorised wrongly by Welsh Ambulance Services NHS Trust which resulted in a delay of nearly 4 hours.

The Ombudsman’s investigation found that the Trust correctly coded the 3 calls it received and taking into account the volume of emergency calls it was receiving and the availability of resources, it dispatched an ambulance as soon as it could to Mr Q.
The Ombudsman did not uphold the complaint.