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Health : Cwm Taf Morgannwg University Health Board

Report date

24/03/2022

Subject

Health

Outcome

Early resolution

Case ref number

202107741

Report type

Early resolution

Relevant body

Cwm Taf Morgannwg University Health Board

Mr X complained that a doctor failed to make appropriate checks and calculations resulting in his mother undergoing an incorrect cataract operation and an unnecessary subsequent operation. Mr X had yet to receive a response to his complaint.
The Ombudsman decided that the Health Board should provide Mr X / his mother with a written response in line with the Health Board’s ‘Putting Things Right’ Redress process.
The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.

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