Report Date


Case Against

Hywel Dda University Health Board


Continuing care

Case Reference Number



Early resolution

Complaint about sons care and treatment. Said that the Health Board had gradually reduced the level of care and support provided to their son and that he was not being provided with the levels set out in previous reviews, in particular those in 2008 and 2017. COMPLs were unhappy with the Health Board’s response to their complaint and that planned reviews had not taken place.

The Ombudsman declined to investigate. The Ombudsman found that services being provided were broadly in accordance with the agreed plans However, the Health Board had not undertaken the review that had been offered in its complaints response or the annual review due to take place in early 2021.

The Health Board agreed to within 20 working days arrange a review meeting to consider the support currently provided and the request for additional support made by Mr and Mrs A. The Health Board also agreed to provide a written explanation and apology for the delays in undertaking the review referred to in its complaint response and the annual review, which was to include details of any steps taken to avoid recurrence.