29th Apr 2021
Betsi Cadwaladr University Health Board
Mr A complained about delays by the Health Board in dealing with his complaint about a failure to diagnose a detached retina in his left eye.
The Ombudsman found that there had been a delay by the Health Board but that part of the reason for this was due to the Health Board considering whether any redress could be considered within in its Putting Things Right complaints procedure.
The Ombudsman contacted the Health Board and it agreed to:
1) Provide Mr May with a written outcome of its redress decision following the advice it receives from an independent medical expert.
This will be completed within 3 months of the date of this letter.
The Ombudsman believes that this will provide a resolution to this complaint.