Report Date


Case Against

Betsi Cadwaladr University Health Board



Case Reference Number



Early resolution

Mr X raised concerns with the Health Board about its communication regarding the condition of his late wife, and that her medical records did not reflect the medication she was receiving.

Mr X complained to the Ombudsman that he had not received the Health Board’s response, 3 months following submission of his complaint.

The Health Board advised the Ombudsman that its response required additional input before completion but agreed that it would be finalised and issued by 7 April 2022, along with its apologies to Mr X for the delay in responding to his concerns.