Mrs X complained that the Council had failed to provide the necessary equipment for her disabled daughter and had not responded to her complaint about the matter.
The Council confirmed to the Ombudsman that it had failed to provide regular and meaningful updates to Mrs X and had not issued a complaint response. It agreed to complete the following in settlement of Mrs X’s complaint, by 26 August 2022:
a) Provide Mrs X with an explanation and apology for the failure to provide regular and meaningful updates
b) Provide an apology for the delay in managing her complaint
c) Provide a complaint response
d) Pay Mrs X £100 for her time and trouble in pursuing her complaint.