Report Date


Case Against

Wales & West Housing Association


Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Case Reference Number



Early resolution

Mrs X complained to the Ombudsman about renovation works which had been completed on her property under a Physical Adaptation Grant. She pointed out that the outstanding snagging issues had not been resolved.

Following discussions with the Ombudsman, WWHA agreed that it would undertake the following in settlement of her complaint:

• Arrange a meeting with Mrs X to identify her concerns by 13 August 2021.
• Following the meeting, prepare a written response to the concerns, plus a written plan for any agreed works by 10 September 2021.