Mr X complained about the care and treatment he received in relation to 2 hospital admissions, regarding various issues including post-operative care, clinical diagnosis in relation to a back injury, food, personal hygiene, physiotherapy, pain relief, psychiatric care and discharge arrangements.
The Ombudsman found that some of the issues had been responded to, some had been raised, but not addressed, and others had not yet been put to the Health Board. The Ombudsman asked the Health Board to agree a list of outstanding heads of complaint with Mr X within 30 working days and to provide a full written response to them within a further 40 working days. The Health Board agreed and the Ombudsman considered this to represent an appropriate resolution.