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Adult Social Services : Newport City Council

Report date



Adult Social Services


Early resolution

Case ref number


Report type

Early resolution

Relevant body

Newport City Council

Mr X complained that despite putting 2 complaints forward to the Council, and numerous calls, he had not received a response.

The Ombudsman was concerned that Mr X had yet to receive a response to his concerns and contacted the Council. As an alternative to an investigation, the Council to provide Mr X with a formal response to his complaint, along with an apology letter for the delay in responding.
The Ombudsman accepted this as a resolution of Mr X’s complaint.