Adult Social Services : Newport City Council
Report date
22/04/2022
Subject
Adult Social Services
Outcome
Early resolution
Case ref number
202200447
Report type
Early resolution
Relevant body
Newport City Council
Mr X complained that despite putting 2 complaints forward to the Council, and numerous calls, he had not received a response.
The Ombudsman was concerned that Mr X had yet to receive a response to his concerns and contacted the Council. As an alternative to an investigation, the Council to provide Mr X with a formal response to his complaint, along with an apology letter for the delay in responding.
The Ombudsman accepted this as a resolution of Mr X’s complaint.