We have the power to undertake ‘own initiative’ investigations where evidence suggests that there may be systemic service failure or maladministration but where we have not received a complaint.
We must be satisfied that the criteria for investigation is met.
We may start an own initiative investigation in 2 ways:
- Extending a current investigation into a complaint made by an individual
- Starting a stand-alone investigation which does not relate to a complaint made by an individual
You can make a suggestion for an Own Initiative Investigation using our online form.