Public Service Complaints

View Report

Report Date

16/04/2025

Case Against

Pobl

Subject

Various Other

Case Reference Number

202410010

Outcome

Early resolution

Report Date

02/04/2025

Case Against

Swansea Council

Subject

Council Tax

Case Reference Number

202408996

Outcome

Early resolution

Report Date

23/04/2025

Case Against

Cardiff Council

Subject

Damp and mould

Case Reference Number

202408824

Outcome

Early resolution

Report Date

07/04/2025

Case Against

Flintshire County Council

Subject

Other

Case Reference Number

202406265

Outcome

Early resolution

Report Date

24/03/2025

Case Against

Flintshire County Council

Subject

Housing

Case Reference Number

202409628

Outcome

Early resolution

Report Date

05/03/2025

Case Against

St Clears Town Council

Subject

Various Other

Case Reference Number

202408356

Outcome

Early resolution

Report Date

06/03/2025

Case Against

Cardiff Council

Subject

Damp and mould

Case Reference Number

202407604

Outcome

Early resolution

Report Date

06/03/2025

Case Against

Swansea Council

Subject

Other

Case Reference Number

202407232

Outcome

Early resolution

Report Date

20/03/2025

Case Against

Newport City Homes

Subject

Damp and mould

Case Reference Number

202406149

Outcome

Early resolution

Report Date

13/02/2025

Case Against

Flintshire County Council

Subject

Housing

Case Reference Number

202407494

Outcome

Early resolution
View Report

Report Date

31/01/2025

Case Against

Pobl

Subject

Pest Control

Case Reference Number

202408096

Outcome

Early resolution

Report Date

23/01/2025

Case Against

Cardiff Council

Subject

Roads and Transport

Case Reference Number

202408056

Outcome

Early resolution

Report Date

28/01/2025

Case Against

Newport City Homes

Subject

Housing

Case Reference Number

202407820

Outcome

Early resolution

Report Date

30/01/2025

Case Against

Newport City Homes

Subject

Damp and mould

Case Reference Number

202407682

Outcome

Early resolution
View Report

Report Date

28/01/2025

Case Against

Adra

Subject

Pest Control

Case Reference Number

202407001

Outcome

Early resolution

Report Date

31/01/2025

Case Against

Cardiff Council

Subject

Damp and mould

Case Reference Number

202406351

Outcome

Early resolution

Report Date

14/01/2025

Case Against

Neath Port Talbot Council

Subject

Other

Case Reference Number

202405095

Outcome

Early resolution

Report Date

18/12/2024

Case Against

Swansea Council

Subject

Other

Case Reference Number

202406755

Outcome

Early resolution

Report Date

19/12/2024

Case Against

Ceredigion County Council

Subject

Other

Case Reference Number

202406721

Outcome

Early resolution
View Report

Report Date

16/12/2024

Case Against

Adra

Subject

Housing

Case Reference Number

202406386

Outcome

Early resolution

Report Date

20/12/2024

Case Against

Cardiff Council

Subject

Other

Case Reference Number

202405618

Outcome

Early resolution

Report Date

18/12/2024

Case Against

Cyngor Gwynedd

Subject

Council Tax

Case Reference Number

202405215

Outcome

Early resolution

Report Date

11/12/2024

Case Against

Cardiff Council

Subject

Damp and mould

Case Reference Number

202405044

Outcome

Early resolution

Report Date

10/12/2024

Case Against

Neath Port Talbot Council

Subject

Other

Case Reference Number

202404958

Outcome

Early resolution

Report Date

03/12/2024

Case Against

Cardiff Council

Subject

Damp and mould

Case Reference Number

202404567

Outcome

Early resolution
View Report

Report Date

05/12/2024

Case Against

Well Pharmacy

Subject

Othe

Case Reference Number

202403568

Outcome

Early resolution

Report Date

04/11/2024

Case Against

Carmarthenshire County Council

Subject

Other

Case Reference Number

202405053

Outcome

Early resolution
View Report

Report Date

06/11/2024

Case Against

Pobl

Subject

Damp and mould

Case Reference Number

202404088

Outcome

Early resolution

Report Date

22/10/2024

Case Against

Neath Port Talbot Council

Subject

Other

Case Reference Number

202405096

Outcome

Early resolution

Report Date

08/10/2024

Case Against

Cardiff Council

Subject

Pest Control

Case Reference Number

202403834

Outcome

Early resolution

Report Date

23/10/2024

Case Against

Powys Teaching Health Board

Subject

Health

Case Reference Number

202403330

Outcome

Early resolution

Report Date

24/10/2024

Case Against

Cardiff Council

Subject

Damp and mould

Case Reference Number

202309904

Outcome

Upheld in whole or in part

Report Date

19/09/2024

Case Against

Flintshire County Council

Subject

Other

Case Reference Number

202404083

Outcome

Early resolution

Report Date

27/09/2024

Case Against

Conwy County Borough Council

Subject

Housing

Case Reference Number

202403856

Outcome

Early resolution

Report Date

04/09/2024

Case Against

Carmarthenshire County Council

Subject

Other

Case Reference Number

202403356

Outcome

Early resolution

Report Date

19/09/2024

Case Against

Carmarthenshire County Council

Subject

Other

Case Reference Number

202402704

Outcome

Early resolution

Report Date

12/09/2024

Case Against

Ceredigion County Council

Subject

Other

Case Reference Number

202401405

Outcome

Early resolution

Report Date

16/08/2024

Case Against

Pembrokeshire County Council

Subject

Housing

Case Reference Number

202403132

Outcome

Early resolution

Report Date

13/08/2024

Case Against

Cardiff Council

Subject

Various Other

Case Reference Number

202403070

Outcome

Early resolution

Report Date

08/08/2024

Case Against

Trivallis

Subject

Damp and mould

Case Reference Number

202402323

Outcome

Early resolution

Report Date

21/08/2024

Case Against

Cardiff Council

Subject

Facilities - Outdoor

Case Reference Number

202402176

Outcome

Early resolution

Report Date

20/08/2024

Case Against

Swansea Council

Subject

Other

Case Reference Number

202401889

Outcome

Early resolution

Report Date

08/08/2024

Case Against

Carmarthenshire County Council

Subject

Other

Case Reference Number

202401831

Outcome

Early resolution

Report Date

12/08/2024

Case Against

Cardiff Council

Subject

Damp and mould

Case Reference Number

202401306

Outcome

Early resolution

Report Date

13/08/2024

Case Against

Neath Port Talbot Council

Subject

Other

Case Reference Number

202305812

Outcome

Not Upheld
View Report

Report Date

02/08/2024

Case Against

Estyn

Subject

Education

Case Reference Number

202207770

Outcome

Upheld in whole or in part

Report Date

15/07/2024

Case Against

Denbighshire County Council

Subject

Other

Case Reference Number

202401896

Outcome

Early resolution

Report Date

08/07/2024

Case Against

Vale of Glamorgan Council

Subject

Housing

Case Reference Number

202401558

Outcome

Early resolution

Report Date

30/07/2024

Case Against

Denbighshire County Council

Subject

Housing

Case Reference Number

202400492

Outcome

Early resolution

Report Date

26/07/2024

Case Against

Vale of Glamorgan Council

Subject

Other

Case Reference Number

202400377

Outcome

Early resolution

Report Date

08/07/2024

Case Against

Cardiff Council

Subject

Safeguarding

Case Reference Number

202309903

Outcome

Early resolution

Report Date

25/07/2024

Case Against

Vale of Glamorgan Council

Subject

Education

Case Reference Number

202309808

Outcome

Early resolution

Report Date

21/11/2023

Case Against

Cardiff Council

Subject

Various Other

Case Reference Number

202306293

Outcome

Early resolution

Report Date

01/12/2023

Case Against

Welsh Government

Subject

Complaints Handling

Case Reference Number

202306274

Outcome

Early resolution

Report Date

30/11/2023

Case Against

Vale of Glamorgan Council

Subject

Housing

Case Reference Number

202306249

Outcome

Early resolution

Report Date

13/11/2023

Case Against

Cardiff Council

Subject

Various Other

Case Reference Number

202305928

Outcome

Early resolution

Report Date

30/11/2023

Case Against

Swansea Council

Subject

Housing

Case Reference Number

202305890

Outcome

Early resolution

Report Date

21/11/2023

Case Against

Monmouthshire County Council

Subject

Other

Case Reference Number

202304749

Outcome

Early resolution

Report Date

01/11/2023

Case Against

Buckley Town Council

Subject

Various Other

Case Reference Number

202304690

Outcome

Early resolution

Report Date

03/11/2023

Case Against

Powys Teaching Health Board

Subject

Health

Case Reference Number

202107125

Outcome

Upheld in whole or in part

Report Date

07/06/2024

Case Against

Vale of Glamorgan Council

Subject

Other

Case Reference Number

202401803

Outcome

Early resolution

Report Date

19/06/2024

Case Against

Welsh Government

Subject

Other

Case Reference Number

202401700

Outcome

Early resolution

Report Date

26/06/2024

Case Against

Wrexham County Borough Council

Subject

Other

Case Reference Number

202401206

Outcome

Early resolution

Report Date

24/06/2024

Case Against

Grwp Cynefin

Subject

Housing

Case Reference Number

202400983

Outcome

Early resolution

Report Date

26/06/2024

Case Against

Cafcass Cymru

Subject

Various Other

Case Reference Number

202400886

Outcome

Early resolution

Report Date

10/06/2024

Case Against

Swansea Council

Subject

Other

Case Reference Number

202400612

Outcome

Early resolution
View Report

Report Date

31/05/2024

Case Against

Trivallis

Subject

Housing

Case Reference Number

202400495

Outcome

Early resolution

Report Date

07/05/2024

Case Against

Cardiff Council

Subject

Roads and Transport

Case Reference Number

202400221

Outcome

Early resolution

Report Date

22/05/2024

Case Against

Wrexham County Borough Council

Subject

Other

Case Reference Number

202308458

Outcome

Early resolution
View Report

Report Date

19/04/2024

Case Against

Pobl

Subject

Damp and mould

Case Reference Number

202400091

Outcome

Early resolution

Report Date

29/04/2024

Case Against

Swansea Council

Subject

Damp and mould

Case Reference Number

202310243

Outcome

Early resolution

Report Date

15/04/2024

Case Against

Valleys To Coast Housing

Subject

Housing

Case Reference Number

202310242

Outcome

Early resolution

Report Date

18/04/2024

Case Against

Vale of Glamorgan Council

Subject

Other

Case Reference Number

202310068

Outcome

Early resolution

Report Date

02/04/2024

Case Against

Flintshire County Council

Subject

Education

Case Reference Number

202309944

Outcome

Early resolution

Report Date

03/04/2024

Case Against

Hafod Housing Association

Subject

Housing

Case Reference Number

202309828

Outcome

Early resolution

Report Date

03/04/2024

Case Against

Valleys To Coast Housing

Subject

Other

Case Reference Number

202309258

Outcome

Early resolution

Report Date

22/04/2024

Case Against

Powys Teaching Health Board

Subject

Health

Case Reference Number

202309125

Outcome

Early resolution

Report Date

17/04/2024

Case Against

Valleys To Coast Housing

Subject

Housing

Case Reference Number

202309102

Outcome

Early resolution

Report Date

02/04/2024

Case Against

Powys County Council

Subject

Other

Case Reference Number

202308999

Outcome

Early resolution

Report Date

04/04/2024

Case Against

Conwy County Borough Council

Subject

Other

Case Reference Number

202308563

Outcome

Early resolution

Report Date

25/04/2024

Case Against

Swansea Council

Subject

Fostering. Looked after children. and SGOs

Case Reference Number

202307912

Outcome

Early resolution

Report Date

22/04/2024

Case Against

Newport City Council

Subject

Other

Case Reference Number

202307455

Outcome

Early resolution

Report Date

11/03/2024

Case Against

Valleys To Coast Housing

Subject

Housing

Case Reference Number

202309098

Outcome

Early resolution

Report Date

07/03/2024

Case Against

Vale of Glamorgan Council

Subject

Housing

Case Reference Number

202308893

Outcome

Early resolution

Report Date

19/03/2024

Case Against

Cardiff Council

Subject

Other

Case Reference Number

202308369

Outcome

Early resolution

Report Date

07/03/2024

Case Against

Newport City Council

Subject

Various Other

Case Reference Number

202308269

Outcome

Early resolution

Report Date

22/03/2024

Case Against

Welsh Government

Subject

Housing

Case Reference Number

202206003

Outcome

Public Interest Report

Report Date

29/02/2024

Case Against

Hafod Housing Association

Subject

Housing

Case Reference Number

202308943

Outcome

Early resolution

Report Date

23/02/2024

Case Against

Hafod Housing Association

Subject

Housing

Case Reference Number

202308841

Outcome

Early resolution
View Report

Report Date

15/02/2024

Case Against

Tai Tarian

Subject

Housing

Case Reference Number

202308119

Outcome

Early resolution

Report Date

29/02/2024

Case Against

Cardiff Council

Subject

Other

Case Reference Number

202307669

Outcome

Early resolution

Report Date

05/02/2024

Case Against

Valleys To Coast Housing

Subject

Housing

Case Reference Number

202307444

Outcome

Early resolution

Report Date

26/01/2024

Case Against

A Care Home

Subject

Care homes

Case Reference Number

202202308

Outcome

Upheld in whole or in part

Report Date

19/01/2024

Case Against

Pobl

Subject

Complaints Handling

Case Reference Number

202306687

Outcome

Early resolution

Report Date

10/01/2024

Case Against

Cardiff Council

Subject

Pest Control

Case Reference Number

202306809

Outcome

Early resolution

Report Date

24/01/2024

Case Against

Cyngor Gwynedd

Subject

Finance and Taxation

Case Reference Number

202307801

Outcome

Early resolution

Report Date

27/10/2023

Case Against

Vale of Glamorgan Council

Subject

Housing

Case Reference Number

202305452

Outcome

Early resolution

Report Date

13/10/2023

Case Against

Hafod Housing Association

Subject

Housing

Case Reference Number

202305286

Outcome

Early resolution

Report Date

20/10/2023

Case Against

Cardiff Council

Subject

Cleansing/public conveniences/streets etc

Case Reference Number

202305162

Outcome

Early resolution

Report Date

20/10/2023

Case Against

Swansea Council

Subject

Housing

Case Reference Number

202305160

Outcome

Early resolution

Report Date

18/10/2023

Case Against

Hafod Housing Association

Subject

Housing

Case Reference Number

202304927

Outcome

Early resolution

Report Date

12/10/2023

Case Against

Valleys To Coast Housing

Subject

Housing

Case Reference Number

202304650

Outcome

Early resolution

Report Date

30/10/2023

Case Against

A Care Home

Subject

Care homes

Case Reference Number

202106081

Outcome

Upheld in whole or in part

Report Date

15/09/2023

Case Against

Newport City Council

Subject

Housing

Case Reference Number

202302069

Outcome

Early resolution

Report Date

01/09/2023

Case Against

Cardiff Council

Subject

Housing

Case Reference Number

202301907

Outcome

Early resolution

Report Date

20/09/2023

Case Against

Newport City Council

Subject

Other Benefits

Case Reference Number

202300604

Outcome

Early resolution

Report Date

07/09/2023

Case Against

Newport City Council

Subject

Other

Case Reference Number

202303182

Outcome

Early resolution

Report Date

21/09/2023

Case Against

Cardiff Council

Subject

Housing

Case Reference Number

202304104

Outcome

Early resolution

Report Date

06/09/2023

Case Against

Flintshire County Council

Subject

Education

Case Reference Number

202303860

Outcome

Early resolution

Report Date

25/09/2023

Case Against

Wrexham County Borough Council

Subject

Other

Case Reference Number

202304521

Outcome

Early resolution