Housing : Cardiff Council
Report date
24/03/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202108089
Report type
Early resolution
Relevant body
Cardiff Council
Ms X complained that the Council had not responded to her complaint made to it in September 2021 in relation to numerous matters to do with her housing situation.
The Ombudsman decided that the Council should provide Ms X with a substantive written response (by 8 April) to her complaint to address her concerns.
The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.